Customer Support and Website Accessibility Assistance:    800-321-1614

Holiday Hours Update: Our Customer Service Centers will be open from 5 a.m. to 2 p.m. MST on Nov. 26, and will be closed on Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.

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UPDATE ON COVID-19 AND THE DENTAL COMMUNITY

New West Dental Ceramics is open and serving dentists. With information rapidly changing regarding COVID-19, we know it’s important to keep you informed. Here is the latest regarding our production schedule, sanitation practices and most importantly, our laboratory’s overall status:

  • There are no reported COVID-19 cases at our lab
  • All asymptomatic employees have been directed to check their temperatures each morning to screen for fevers prior to arriving at work
  • Any employee who may have presented with suspicious symptoms will be directed to remain in self-isolation until considered non-infectious, in accordance with CDC guidelines
  • We are closely monitoring all updates from the CDC, WHO and AzDA to remain current and to monitor everyone’s health
  • New West Dental Ceramics will continue our usual laboratory production schedules and deliveries until further notice
  • If your practice is closed, please call us at 800-321-1614 to provide us with an alternate shipping address
     

For further information, please visit www.cdc.gov or www.who.int.

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My Account

Save time with the new My Account from New West Dental Ceramics!

At New West, we understand that there’s never enough time in the day when it comes to dentistry. Our free My Account online portal streamlines your case management and gives you back your precious time. 

Get your free My Account today!

  • Schedule case pickups
  • Submit digital impressions
  • View status of your submitted cases
  • Track your shipped cases
  • Make payments, set up auto-pay, and view fee schedules
  • View your balance and statements
  • Upload case photos and other information
  • Evaluate your cases currently in progress

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