starting your case
At New West Dental Ceramics, our customers are everything to us. We work hard to provide cutting-edge, top-quality restorations so that you can do what you do best: provide top-quality care to your patients.
Why New West?
We Treat You Like Family- We take pride in long-term personal connections and friendships with our customers.
- We provide streamlined service so you can focus on what matters most.
- We maintain high standards to provide you with exceptional restorations that align precisely with your specifications.
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800-321-1614 or email us now
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Ship Your Case
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Shipping Options
Overnight your case to New West Dental Ceramics using FedEx and pay just $7 each way ($14 round-trip per box; contiguous U.S. only). Rush service is available for most products, but must be prescheduled; call 800-321-1614 before the case is shipped. Time of case pickup and delivery may affect turnaround time.
Inbound — UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Outbound — UPS Blue: $7. Shipments will arrive on the second business day to most areas. UPS Red: $7 — overnight delivery to most areas.
Sending Casework To The Lab
Shipments typically arrive at the lab in two to three business days. We recommend sealing the case box. Then, affix our pre-paid Business Reply Mail label to the outside. These labels are provided at no charge from the lab.
Returning Casework To Your Office
Shipments will arrive at your office in two to three business days. Each shipment is barcoded with a tracking number to anticipate final arrival.
The following pertains to Alaska, Hawaii and Puerto Rico.
USPS Business Reply Mail
Shipments typically arrive at the lab in two to three business days. We recommend sealing the case box. Then affix our prepaid Business Reply Mail label to the outside. These labels are provided at no charge from the lab.
FedEx
Shipments are overnight from most areas.
Alaska ($45) | Hawaii ($25) | Puerto Rico ($76)
DHL (Puerto Rico only)
Shipments are overnight from most areas. (Inbound $80, Outbound $70)
UPS
UPS does not offer indirect billing service. However, you are welcome to set up your own UPS account, after which you claim responsibility for all shipments and charges.
Returning Casework to Your Office
New West Dental Ceramics suggests that photos, slides, CDs or other materials be enclosed in separate plastic bags to secure contents.
USPS Business Reply Mail
Shipments will arrive at your office in two to three business days. Each shipment has a bar code with a tracking number so you can keep track of the package on its way to your office. ($6)
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