Holiday Hours Update: In observance of the upcoming holidays, our Customer Support Center will be closed Christmas Eve, Christmas Day, December 26, New Year’s Eve, New Year’s Day and January 2.
At New West, our customers are everything to us. We work hard to provide cutting-edge products and services so that you can do what you do best: offer top-quality dental care to your patients.
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Overnight your case to New West Dental Ceramics using FedEx and pay just $9 each way ($18 round-trip per box; contiguous U.S. only). Rush service is available for most products, but must be prescheduled; call 800-321-1614 before the case is shipped. Time of case pickup and delivery may affect turnaround time.
Sending Casework To The Lab
Shipments typically arrive at the lab in two to five business days. We recommend sealing the case box. Then, affix our pre-paid Business Reply Mail label to the outside. These labels are provided at no charge from the lab.
Returning Casework To Your Office
Shipments will arrive at your office in two to five business days. Each shipment is barcoded with a tracking number to anticipate final arrival.
The following pertains to Alaska, Hawaii and Puerto Rico.
USPS Business Reply Mail
Shipments typically arrive at the lab in two to five business days. We recommend sealing the case box. Then affix our prepaid Business Reply Mail label to the outside. These labels are provided at no charge from the lab.
FedEx
Shipments are overnight from most areas.
Alaska ($15) | Hawaii ($25) | Puerto Rico ($60)
DHL (Puerto Rico only)
Shipments are overnight from most areas. (Inbound $80, Outbound $70)
Returning Casework to Your Office
New West Dental Ceramics suggests that photos, slides, CDs or other materials be enclosed in separate plastic bags to secure contents.
USPS Priority Mail
Shipments will arrive at your office in two to five business days. Each shipment has a bar code with a tracking number so you can keep track of the package on its way to your office. ($15)
Fill out this form to order your supplies.
This free service provides you with daily email summaries of your case updates.
Start saving money today when you send two or more cases in a single box.
To start saving money today, take advantage of our Inbound Bundling program by including two or more cases in one box. We’ll charge your account a flat rate of $9 per box each way. For every other case included in the same box, the inbound shipping charge is waived. The savings add up quickly!
At New West, we understand that there’s never enough time in the day when it comes to dentistry. Our free My Account online portal streamlines your case management and gives you back your precious time.
