Customer Support and Website Accessibility Assistance:    800-321-1614

Holiday Hours Update: In observance of the upcoming holidays, our Customer Support Center will be closed Christmas Eve, Christmas Day, December 26, New Year’s Eve, New Year’s Day and January 2.


At New West Dental Lab, our customers are everything to us. We understand the daily problems faced by the doctors we serve, and we consider ourselves trusted partners in working to overcome those problems and achieve the goal of superior patient care. We work hard to provide cutting-edge, top-quality restorations and service without sacrificing the personal attention to detail upon which our mission is based. We care for our customers the way they, in turn, care for their patients: like family.

When you work with New West Dental Lab, you’re not just getting a lab service. You’re getting a partnership with a full team of experts who are as invested in your success as you are.

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Hollie Taylor, CDT — General Manager

I’m a certified dental technician and have been a proud member of the team at New West Dental Lab since 2002. During my time here, I’ve worked as the production manager of the BruxZir® and quality control departments, as well as the overseer of all production processes on the lab floor. Today, I act as general manager of New West. I’m proud of everything my team accomplishes and the many ways in which we help our doctors change the lives of their patients.

Have questions?  Click here to send me an email. I will be happy to assist.

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Brandon Evans, Manager — All-Ceramics and CAD Departments

I began working at New West in 2009 as a casting and pressing technician. Shortly thereafter, I was promoted to team lead, and then again to supervisor. Today, I’m in charge of the all-ceramics and CAD departments. In these roles, I oversee everything that happens at New West involving BruxZir Solid Zirconia and IPS e.max®, as well as the activities of the digital design team. I’m proud to be a part of serving our customers with the latest, most exciting developments in dental technology.

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Justin Snyder, Manager — Implant, PFM & Plaster Departments

I began working at New West in 2004 as a member of the plaster department, where I eventually served as supervisor. From the moment I stepped into the lab, I’ve had a strong passion for implant technology, and I moved on to serve in the ceramics, casting and full-cast departments during my tenure. Today, I manage the lab’s implant department. Working at New West allows me to turn my passion into positive impact in the lives of our customers and their clients.

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Candace Christiansen, Supervisor — Customer Service Department

I started at New West Dental in 2010 as a member of the customer service team. Within a few years, I moved into a position as a technical advisor, which gave me wonderful background knowledge about all aspects of implants. By this point, I’d discovered that I had a true passion for training and sharing my knowledge. As of 2017, I’ve been the supervisor of both the customer service and the technical advisory departments. I’ve molded each and every call center agent into a technical advisor who’s ready to handle almost any technical call with confidence. My team of agents are at the heart of New West, bridging the gap between the customer and the technician.

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Sheldon Villafana – Implant & PFM Supervisor
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Lonny Matzdorff – Hi-Tech All Ceramic
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Michael Babbitt – Milling & Casting Manager