Policy and Warranty

Policies & Warranty


LIMITED WARRANTY/LIMITATION OF LIABILITY. New West Dental Ceramics (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows: (1) screw-retained implant abutments up to 20 years (including replacement of a device that was made by the lab that was attached to said abutments and including an Inclusive® Tapered titanium dental implant upon request at no extra charge); (2) porcelain to metal, all-ceramic, all-metal, single-unit inlay, onlay and crown composite resin final prosthetics, and screw-retained crowns and implant bars, up to seven years; (3) composite resin bridges (excluding Maryland and inlay/onlay bridges) up to five years; (4) thermoformed appliances and splints if the failure is due to defects in materials or workmanship, provisionals, composite resin Maryland and inlay/onlay bridges, up to six months; (5) all other dental devices up to 30 days if the failure is due to defects in materials or workmanship. This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of Arizona. The lab does not guarantee the performance of independent carriers.

[Revised Form 05-Jan-2015]

Privacy Policy

Thank you for visiting our website and reviewing our privacy policy. We do not collect any personal information when you visit our website unless you choose to provide that information. We do not request or collect any identifying personal information from dental patients on this website.

During your visit here, if information is downloaded or if the website is simply browsed, we collect certain non-personal information by automatic operation through our site’s web servers such as the internet protocol (IP) address of the computer you are using and the date and time you access our website. This information does not identify you. We use this information to help us improve the performance of the website and the value of informational materials that we provide. Unless required for law enforcement or otherwise required by law, we do not disclose, give, sell, or transfer any information about visitors to our website to others. We may employ software programs for security purposes to identify unauthorized attempts to upload or change information or cause damage to our website.

If you have any questions about our privacy policy, please contact us at 800-321-1614. Your use of our website constitutes your acknowledgement of and agreement with this privacy policy. We reserve the right to modify, alter, or update this privacy policy without notice at any time.