Holiday Hours Update: In observance of the upcoming holidays, our Customer Support Center will be closed Christmas Eve, Christmas Day, December 26, New Year’s Eve, New Year’s Day and January 2.
Last Updated: 3/20/2024
New West Dental Ceramics, Inc. and its affiliates (the “Company“, “we”, “our”, or “us”) may collect information that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). This Privacy Policy helps you understand how we collect, store, use, and share your Personal Information when you visit our website or otherwise engage with us online or offline (collectively our “Services”).
The singular term “Website” includes newwestlab.com. This Privacy Policy does not apply to any other websites operated by the Company or to any websites operated by third parties.
By using our Services and/or providing us your Personal Information, you signify your acknowledgement of this Policy and our Terms of Use. If any term in this Policy is unacceptable to you, please do not use the Services or submit your Personal Information to us.
TABLE OF CONTENTS
We do not sell dental products or provide services directly to consumers or patients. Accordingly, our Site and Services are intended for dental providers and our business contacts.
Our information practices depend on how you interact with our Services and which webpages you visit. In addition to visitors to our Website, this Policy applies to our business customers who are California residents and representatives, employees, or contact persons of our current, prospective, or former business customers, business partners, service providers, or contractors which include but are not limited to dental providers.
Except as otherwise noted below, this Policy applies to the Personal Information that Company collects related to:
For purposes of this Policy, Personal Information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized.
Additional Notices. Depending on how you interact or engage with us, we may provide you with other privacy notices with additional details about our privacy practices. For example, this Policy does not apply to job applicants and candidates who apply for employment with us, or to employees in the context of our working relationship with them. This Policy also does not apply to the extent we process personal information, as a service provider or processor, on behalf of our business clients. Our processing of business clients’ personal information is subject to the terms of our contracts with each business client, who is the business or controller of such personal information that we process on their behalf. Additionally, protected health information, as defined by the Health Insurance Portability and Accountability Act of 1996, that we collect, receive, or otherwise maintain about you as a business associate to a covered entity will be covered by the covered entity’s Notice of Privacy Practices and our business associate agreement with that covered entity.
As further described below, we may collect personal information directly from you, automatically through your use of the Services, and from other, third-party sources.
Personal Information We Collect Directly From You. While the personal information we collect varies depending upon your use of our Services and our interactions with you, in general, we may collect the following Personal Information directly from you or the business you represent:
Personal Information We Collect Automatically. We and our providers may automatically collect personal information related to your use of our Services, including through the use of cookies, pixel tags, and other similar technologies. The personal information we may automatically collect includes:
To the extent permitted by law, we may combine this information with other information that we have collected about you. For more information about our use of cookies and other similar technologies, please see the “Cookies and Other Tracking Mechanisms” section below.
Personal Information We Collect from Other Sources. In addition, we may collect and receive certain personal information from business partners, social media sites, clients and customers, data analytics providers, internet service providers, operating systems and platforms, government entities, public databases, and vendors and service providers who provide services or perform functions on our behalf. For example, we may collect your name, contact information, and certain transaction details from our business partners, and vendors and service providers.
We may use and disclose Personal Information collected from you for the following purposes:
In the previous 12 months, we may have disclosed Personal Information to the following categories of recipients for the business purposes described in Section 3 above:
We also partner with other businesses to offer our products and Services, and we may disclose Personal Information to those business partners.
We may also disclose your Personal Information in the following circumstances:
We and our service providers use cookies, pixels, tags, and other similar tracking mechanisms to automatically collect information about browsing activity, type of device and similar information within our Services. We use this information to, for example, analyze and understand how you access, use, and interact with our Services, as well to identify and resolve bugs and errors in our Services, and to assess, secure, protect, optimize, and improve the performance of our Services.
Cookies. “Cookies” are alphanumeric identifiers we transfer to your device’s hard drive for tracking purposes. Some cookies allow us to make it easier for you to navigate our Service, while others are used to enable and optimize certain Service functions, support the security and performance of the Service, or allow us to track activity and usage data within our Service.
Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Service to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded, so we can track response rates and gauge the effectiveness of our communications.
Third-Party Analytics and Tools. We use third party tools, such as Google Analytics, which are operated by third party companies. These third-party analytics companies may collect usage data (using cookies, pixels and similar tools) about our Services in order to provide us with reports and metrics that help us evaluate usage of our Services, improve our Sites, and enhance performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/.
We allow you to manage your preferences and privacy choices, as described below:
The Website may contain links or references to other websites outside of our control. Please be aware that this Policy does not apply to these websites. The Company encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data regarding your use of the Website or solicit Personal Information. The company does not control and is not responsible for what third parties do in connection with their websites, or how they handle your Personal Information. Please exercise caution and consult the privacy policies posted on each third-party website for further information.
Our Services are intended for users who are 13 years or older. We do not knowingly collect information from children under 13 years old. If you are a parent or legal guardian and think your child under 13 has given us information, you can call us at (888) 530-1066. If we learn that we have collected the information of a child under 13, we will delete such information from our records.
We retain your Personal Information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). When deciding how long to keep your information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). From time to time, we may also deidentify your Personal Information, retain it and use it in compliance with applicable laws.
The laws and regulations in different countries impose requirements on the Internet and data protection. The servers that make the Website available worldwide are located in the USA. All matters relating to the Website are governed by the laws of the State of California. Please note that any information you provide will be transferred directly to the USA, and by using the Website or providing us your Personal Information, you authorize this transfer.
We will continue to review and revise our privacy practices and policies as our technology, services, and use of data evolves. We will not retroactively use or share data in a manner that is materially different from this policy without first providing you notice. This Notice is reviewed and updated annually and we will use reasonable means to inform you of any changes.
If you are a California resident, you may have rights to the information we collect that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”).
We do not sell dental products or provide services directly to patients. Instead, we receive patient data directly from dental providers in the course of providing our products and services to the dental providers. To the extent you are a dental patient and we received your information from your dental provider, you do not currently have rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). Your dental provider may be required to provide you certain privacy rights under federal and state law. If you would like a copy of your privacy rights under federal and state law, please contact your dental provider directly.
To the extent you are a resident of California who is not a dental patient, you may have the following rights:
Right to Request More Information
You may have the right to request information about how we have processed your Personal Information, including:
Right to Delete
You have the right to request that we delete the Personal Information we collected about you. Not all requests to delete can be fulfilled. If we are unable to comply with your request, we will provide a response explaining why your data cannot be deleted.
Right to Correct
You have the right to request that we correct inaccuracies in your Personal Information.
Right to Opt-Out of Sales/Sharing
California residents may have the right to opt-out of “sales” or “sharing” of their Personal Information under the CCPA. CCPA defines a “sale” as disclosing or making Personal Information available to a third-party in exchange for monetary or other valuable consideration. CCPA also defines “sharing” as disclosing or making available Personal Information to a third party for purposes of cross-context behavioral advertising. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by the CCPA) Personal Information, such as identifiers and internet and electronic network activity information to third-party ad networks. We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content.
To opt out of the sharing or sale of Personal Information collected through advertising cookies, please click on the “Do Not Sell or Share My Personal Information” Link on the bottom of the website homepage. Please note that submitting an opt out request will only opt you out of disclosures that are considered “sales” or “sharing” under the CCPA, but it will not opt out of other disclosures, such as to our service providers.
You may also opt-out of “sales” and “sharing” of your Personal Information through the use of an opt-out preference signal. If our website detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control” or “GPC” signal, we will opt that browser or device out of cookies on our website that result in a “sale” or “sharing” of your Personal Information. Please note, if you come to our website from a different device or a different browser on the same device, you will need to opt out, or use an opt-out preference signal, for that browser and/or device as well.
We do not sell or share sensitive Personal Information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old. We do not provide your Personal Information to third parties for their direct marketing purposes.
Right to Limit the Use and Disclosure of Sensitive Personal Information
We do not use or disclose sensitive Personal Information for any purpose that would require us to provide you with a right to limit the use of your sensitive Personal Information under the CCPA.
Right to Non-Discrimination
We will not discriminate against you for exercising any of the rights described in this section.
Exercising Your Rights
If you want to exercise any of these rights, please use one of the following methods:
Submit a data privacy request online
Phone: 1-888-530-1066
Verification
Before we can respond to your request, we must first verify your identity using your Personal Information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Response Timing and Format
We will endeavor to respond to your request within forty-five (45) days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing. If we cannot respond to your request, either fully or partially, we will also explain our reasons. For data access requests, we will deliver the data in a readily, useable format. Where permitted under the CCPA, we may charge you a reasonable fee to process your request.
Designating an Authorized Agent
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”) using our web form. To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
We will continue to review and revise our privacy practices and policies as our technology, services, and use of data evolves. We will not retroactively use or share data in a manner that is materially different from this policy without first providing you notice. This Notice is reviewed and updated annually, and we will use reasonable means to inform you of any changes. The effective date of this Policy is the Last Updated date above.
If you have questions or concerns regarding your information or your rights, please contact us at 1-888-530-1066 or submit a data privacy request online.
